📦 Shipping & Local Pickup

All orders are carefully packaged and shipped from Montréal, Canada.

Processing Time

Orders are typically processed within 3–7 business days. During busy periods (such as markets, conventions, or holidays), processing times may be slightly longer so thank you for your patience!

Shipping Within Canada

At this time, I only ship within Canada 🇨🇦
Estimated delivery times:

✶ Canada: 3–10 business days

Please note that delivery times are estimates and may vary depending on your location or postal delays.

📍 Local Pickup (Montréal)

If you're in Montréal, you can also choose free local pickup at checkout!

I currently offer pickup at two locations:

✶ Mile-End — Tuesdays & Thursdays, 10am–5pm

✶ Rosemont — Weeknights & weekends

Once your order is ready, I’ll contact you to arrange a pickup time that works for you 💌

🎨 Packaging

Your order is packed with care to make sure it arrives safely:

✶ Prints are placed in protective sleeves with sturdy backing

✶ Stickers are packaged to prevent bending or damage

I always try to keep my packaging as safe and eco-conscious as possible 🌱

🔄 Returns & Exchanges

Because each order is prepared with care, returns and exchanges are not accepted at this time.

That said, your satisfaction means a lot to me 💛

If there’s any issue with your order, don’t hesitate to reach out.

⚠️ Damaged or Lost Orders

If your order arrives damaged or doesn’t arrive within a reasonable timeframe:

✶ Please contact me within 14 days of delivery (or expected delivery)

✶ Include your order number and photos (if applicable)

I’ll do my best to make things right, whether that means a replacement or another solution.

💌 Contact

If you have any questions, feel free to reach out through the website or on Instagram: @v.ro.moon